Refund policy

Return & Refund Policy (Worldwide Shipping) — Faith Lane

This Return & Refund Policy applies to all orders placed through Faith Lane (faithlane.us), including orders shipped within the United States and internationally.

Returns

We offer a 15-day return policy, which means you have 15 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition in which you received it:

  • unused

  • complete

  • undamaged

  • in its original packaging

A receipt or proof of purchase is required.

To start a return, contact us at:
📩 faithlane413@gmail.com

Returns must be shipped to the following address:

📍 1312 Blue Stream Rd, Deland, FL, 32720, United States

Items sent back without first requesting a return will not be accepted.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or if you receive the wrong item, contact us immediately so we can evaluate the issue and make it right.

In these cases:
✔️ We cover the cost of return shipping.
✔️ You may choose a replacement or a full refund.

Return Shipping Costs

  • If the return is due to our error (damaged, defective, wrong item):
    We cover the return shipping costs.

  • If the return is due to a change of mind or any non-defect reason:
    The customer is responsible for return shipping costs, including international shipping when applicable.
    Original shipping fees are non-refundable.

Non-Returnable Items

We do not accept returns on:

  • Gift cards

  • Downloadable digital products

  • Sale or discounted items

  • Products that have been used, damaged, or are incomplete

If unsure whether your item qualifies, contact us before requesting a return.

International Consumer Rights

European Union (EU)

EU customers are entitled to a 14-day cooling-off period, allowing cancellation for any reason.
Items must be unused, undamaged, and in original packaging.

Other Countries

We comply with all legally required consumer protections. Customers must notify us within 15 days of delivery to request a return.

Exchanges

Exchanges are available only for defective or damaged items.
For different products, return the original item and place a new order once approved.

Refunds

Once your returned item is received and inspected, we will notify you of approval or rejection.

If approved:
✔️ Refunds are issued to your original payment method within 10 business days.
Processing times vary by bank or payment provider.

If more than 15 business days have passed since approval and you have not received your refund, contact us at:
📩 faithlane413@gmail.com